/* SS AI Portal - Global Styles */
/* Apple-inspired design with light/dark mode support */

/* =============================================================================
   CSS CUSTOM PROPERTIES (CSS Variables)
   ============================================================================= */

:root {
  /* Light Mode Colors */
  --bg-primary: #ffffff;
  --bg-secondary: #f5f5f7;
  --bg-tertiary: #e8e8ed;
  --bg-elevated: #ffffff;
  
  --text-primary: #1d1d1f;
  --text-secondary: #6e6e73;
  --text-tertiary: #86868b;
  
  --border-color: #d2d2d7;
  --border-hover: #86868b;
  
  --accent-primary: #007aff;
  --accent-hover: #0051d5;
  --accent-text: #ffffff;
  
  --success: #34c759;
  --warning: #ff9500;
  --danger: #ff3b30;
  
  --shadow-sm: 0 1px 3px rgba(0, 0, 0, 0.08);
  --shadow-md: 0 4px 12px rgba(0, 0, 0, 0.1);
  --shadow-lg: 0 8px 24px rgba(0, 0, 0, 0.12);
  
  /* Spacing */
  --spacing-xs: 0.25rem;
  --spacing-sm: 0.5rem;
  --spacing-md: 1rem;
  --spacing-lg: 1.5rem;
  --spacing-xl: 2rem;
  --spacing-2xl: 3rem;
  
  /* Border Radius */
  --radius-sm: 6px;
  --radius-md: 12px;
  --radius-lg: 18px;
  --radius-full: 9999px;
  
  /* Transitions */
  --transition-fast: 150ms ease;
  --transition-normal: 250ms ease;
  --transition-slow: 350ms ease;
}

/* Dark Mode Colors */
[data-theme="dark"] {
  --bg-primary: #1c1c1e;
  --bg-secondary: #2c2c2e;
  --bg-tertiary: #3a3a3c;
  --bg-elevated: #2c2c2e;
  
  --text-primary: #f5f5f7;
  --text-secondary: #98989d;
  --text-tertiary: #636366;
  
  --border-color: #38383a;
  --border-hover: #545456;
  
  --accent-primary: #0a84ff;
  --accent-hover: #409cff;
  --accent-text: #ffffff;
  
  --success: #30d158;
  --warning: #ff9f0a;
  --danger: #ff453a;
  
  --shadow-sm: 0 1px 3px rgba(0, 0, 0, 0.3);
  --shadow-md: 0 4px 12px rgba(0, 0, 0, 0.4);
  --shadow-lg: 0 8px 24px rgba(0, 0, 0, 0.5);
}

/* =============================================================================
   RESET & BASE STYLES
   ============================================================================= */

* {
  margin: 0;
  padding: 0;
  box-sizing: border-box;
}

html {
  font-size: 16px;
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
}

body {
  font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Roboto', 'Helvetica', 'Arial', sans-serif;
  background-color: var(--bg-primary);
  color: var(--text-primary);
  line-height: 1.5;
  transition: background-color var(--transition-normal), color var(--transition-normal);
}

/* =============================================================================
   TYPOGRAPHY
   ============================================================================= */

h1, h2, h3, h4, h5, h6 {
  font-weight: 600;
  line-height: 1.2;
  margin-bottom: var(--spacing-md);
}

h1 { font-size: 2.5rem; }
h2 { font-size: 2rem; }
h3 { font-size: 1.75rem; }
h4 { font-size: 1.5rem; }
h5 { font-size: 1.25rem; }
h6 { font-size: 1rem; }

p {
  margin-bottom: var(--spacing-md);
}

a {
  color: var(--accent-primary);
  text-decoration: none;
  transition: color var(--transition-fast);
}

a:hover {
  color: var(--accent-hover);
}

/* =============================================================================
   LAYOUT
   ============================================================================= */

.container {
  max-width: 1200px;
  margin: 0 auto;
  padding: 0 var(--spacing-lg);
}

.page-wrapper {
  min-height: 100vh;
  display: flex;
  flex-direction: column;
}

.main-content {
  flex: 1;
  padding: var(--spacing-xl) 0;
}

/* =============================================================================
   NAVBAR
   ============================================================================= */

.navbar {
  background-color: var(--bg-elevated);
  border-bottom: 1px solid var(--border-color);
  box-shadow: var(--shadow-sm);
  position: sticky;
  top: 0;
  z-index: 1000;
  transition: all var(--transition-normal);
}

.navbar-container {
  max-width: 1400px;
  margin: 0 auto;
  padding: 0 var(--spacing-lg);
  display: flex;
  align-items: center;
  justify-content: space-between;
  height: 60px;
}

.navbar-brand {
  font-size: 1.25rem;
  font-weight: 600;
  color: var(--text-primary);
  text-decoration: none;
  display: flex;
  align-items: center;
  gap: var(--spacing-sm);
}

/* Logo styling */
.navbar-brand-logo {
  height: 28px;
  width: auto;
  object-fit: contain;
  display: block;
  flex-shrink: 0;
}

@media (max-width: 768px) {
  .navbar-brand-logo {
    height: 24px;
  }
}

/* Screen reader only text */
.sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border-width: 0;
}

.navbar-nav {
  display: flex;
  align-items: center;
  gap: var(--spacing-md);
  list-style: none;
  overflow-x: auto;
  -ms-overflow-style: none;  /* IE and Edge */
  scrollbar-width: none;  /* Firefox */
}

.navbar-nav::-webkit-scrollbar {
  display: none;  /* Chrome, Safari, Opera */
}

.navbar-nav a {
  color: var(--text-secondary);
  font-size: 0.9375rem;
  padding: var(--spacing-sm) var(--spacing-md);
  border-radius: var(--radius-sm);
  transition: all var(--transition-fast);
  white-space: nowrap;
}

.navbar-nav a:hover,
.navbar-nav a.active {
  color: var(--text-primary);
  background-color: var(--bg-secondary);
}

.navbar-actions {
  display: flex;
  align-items: center;
  gap: var(--spacing-md);
}

/* Hamburger Menu */
.navbar-toggle {
  display: none;
  background: none;
  border: none;
  cursor: pointer;
  padding: var(--spacing-sm);
  color: var(--text-primary);
}

.navbar-toggle span {
  display: block;
  width: 24px;
  height: 2px;
  background-color: var(--text-primary);
  margin: 5px 0;
  transition: all var(--transition-fast);
}

/* =============================================================================
   CARDS
   ============================================================================= */

.card {
  background-color: var(--bg-elevated);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  box-shadow: var(--shadow-sm);
  padding: var(--spacing-lg);
  transition: all var(--transition-normal);
}

.card:hover {
  box-shadow: var(--shadow-md);
}

.card-header {
  margin-bottom: var(--spacing-lg);
  padding-bottom: var(--spacing-md);
  border-bottom: 1px solid var(--border-color);
}

.card-title {
  font-size: 1.5rem;
  font-weight: 600;
  margin-bottom: 0;
}

.card-body {
  margin-bottom: var(--spacing-lg);
}

.card-footer {
  margin-top: var(--spacing-lg);
  padding-top: var(--spacing-md);
  border-top: 1px solid var(--border-color);
}

/* =============================================================================
   BUTTONS
   ============================================================================= */

.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: var(--spacing-sm);
  padding: var(--spacing-sm) var(--spacing-lg);
  font-size: 0.9375rem;
  font-weight: 500;
  border: none;
  border-radius: var(--radius-md);
  cursor: pointer;
  transition: all var(--transition-fast);
  text-decoration: none;
  line-height: 1.5;
}

.btn:disabled {
  opacity: 0.5;
  cursor: not-allowed;
}

.btn-primary {
  background-color: var(--accent-primary);
  color: var(--accent-text);
}

.btn-primary:hover:not(:disabled) {
  background-color: var(--accent-hover);
}

.btn-secondary {
  background-color: var(--bg-secondary);
  color: var(--text-primary);
  border: 1px solid var(--border-color);
}

.btn-secondary:hover:not(:disabled) {
  background-color: var(--bg-tertiary);
  border-color: var(--border-hover);
}

.btn-danger {
  background-color: var(--danger);
  color: white;
}

.btn-danger:hover:not(:disabled) {
  opacity: 0.9;
}

.btn-ghost {
  background-color: transparent;
  color: var(--text-secondary);
}

.btn-ghost:hover:not(:disabled) {
  background-color: var(--bg-secondary);
  color: var(--text-primary);
}

.btn-sm {
  padding: var(--spacing-xs) var(--spacing-md);
  font-size: 0.875rem;
}

.btn-lg {
  padding: var(--spacing-md) var(--spacing-xl);
  font-size: 1.0625rem;
}

.btn-block {
  width: 100%;
}

/* =============================================================================
   FORMS
   ============================================================================= */

.form-group {
  margin-bottom: var(--spacing-lg);
}

.form-label {
  display: block;
  font-size: 0.875rem;
  font-weight: 500;
  margin-bottom: var(--spacing-sm);
  color: var(--text-primary);
}

.form-input,
.form-select,
.form-textarea {
  width: 100%;
  padding: var(--spacing-md);
  font-size: 0.9375rem;
  font-family: inherit;
  background-color: var(--bg-secondary);
  color: var(--text-primary);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  transition: all var(--transition-fast);
}

.form-input:focus,
.form-select:focus,
.form-textarea:focus {
  outline: none;
  border-color: var(--accent-primary);
  box-shadow: 0 0 0 3px rgba(0, 122, 255, 0.1);
}

.form-input::placeholder {
  color: var(--text-tertiary);
}

.form-textarea {
  resize: vertical;
  min-height: 100px;
}

.form-error {
  color: var(--danger);
  font-size: 0.875rem;
  margin-top: var(--spacing-xs);
  display: block;
}

.form-help {
  color: var(--text-secondary);
  font-size: 0.875rem;
  margin-top: var(--spacing-xs);
  display: block;
}

/* Checkbox & Radio */
.form-check {
  display: flex;
  align-items: center;
  gap: var(--spacing-sm);
  margin-bottom: var(--spacing-md);
}

.form-check-input {
  width: 20px;
  height: 20px;
  cursor: pointer;
}

/* =============================================================================
   SELECTS / DROPDOWNS
   ============================================================================= */

.select-wrapper {
  position: relative;
  display: inline-block;
  min-width: 200px;
}

.select-wrapper::after {
  content: '▼';
  position: absolute;
  right: var(--spacing-md);
  top: 50%;
  transform: translateY(-50%);
  pointer-events: none;
  color: var(--text-secondary);
  font-size: 0.75rem;
}

.form-select {
  appearance: none;
  padding-right: calc(var(--spacing-xl) + var(--spacing-md));
  cursor: pointer;
}

/* =============================================================================
   TABLES
   ============================================================================= */

.table-wrapper {
  overflow-x: auto;
  border-radius: var(--radius-md);
  border: 1px solid var(--border-color);
}

.table {
  width: 100%;
  border-collapse: collapse;
  font-size: 0.9375rem;
}

.table thead {
  background-color: var(--bg-secondary);
}

.table th {
  text-align: left;
  padding: var(--spacing-md);
  font-weight: 600;
  color: var(--text-secondary);
  font-size: 0.875rem;
  text-transform: uppercase;
  letter-spacing: 0.5px;
}

.table td {
  padding: var(--spacing-md);
  border-top: 1px solid var(--border-color);
}

.table tbody tr {
  transition: background-color var(--transition-fast);
}

.table tbody tr:hover {
  background-color: var(--bg-secondary);
}

/* =============================================================================
   THEME TOGGLE
   ============================================================================= */

.theme-toggle {
  display: flex;
  align-items: center;
  gap: var(--spacing-sm);
  padding: var(--spacing-sm);
  background-color: var(--bg-secondary);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-full);
  cursor: pointer;
  transition: all var(--transition-fast);
}

.theme-toggle:hover {
  background-color: var(--bg-tertiary);
}

.theme-toggle-icon {
  width: 24px;
  height: 24px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.125rem;
}

/* =============================================================================
   BADGES
   ============================================================================= */

.badge {
  display: inline-flex;
  align-items: center;
  padding: var(--spacing-xs) var(--spacing-sm);
  font-size: 0.75rem;
  font-weight: 600;
  border-radius: var(--radius-sm);
  text-transform: uppercase;
  letter-spacing: 0.5px;
}

.badge-primary {
  background-color: var(--accent-primary);
  color: white;
}

.badge-success {
  background-color: var(--success);
  color: white;
}

.badge-warning {
  background-color: var(--warning);
  color: white;
}

.badge-danger {
  background-color: var(--danger);
  color: white;
}

.badge-secondary {
  background-color: var(--bg-tertiary);
  color: var(--text-secondary);
}

/* =============================================================================
   TOAST NOTIFICATIONS
   ============================================================================= */

.toast-container {
  position: fixed;
  top: var(--spacing-xl);
  right: var(--spacing-xl);
  z-index: 9999;
  display: flex;
  flex-direction: column;
  gap: var(--spacing-md);
  max-width: 400px;
}

.toast {
  background-color: var(--bg-elevated);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  box-shadow: var(--shadow-lg);
  padding: var(--spacing-lg);
  display: flex;
  align-items: flex-start;
  gap: var(--spacing-md);
  animation: slideInRight 0.3s ease;
}

@keyframes slideInRight {
  from {
    transform: translateX(100%);
    opacity: 0;
  }
  to {
    transform: translateX(0);
    opacity: 1;
  }
}

.toast-success {
  border-left: 4px solid var(--success);
}

.toast-error {
  border-left: 4px solid var(--danger);
}

.toast-warning {
  border-left: 4px solid var(--warning);
}

.toast-info {
  border-left: 4px solid var(--accent-primary);
}

.toast-icon {
  font-size: 1.5rem;
}

.toast-content {
  flex: 1;
}

.toast-title {
  font-weight: 600;
  margin-bottom: var(--spacing-xs);
}

.toast-message {
  color: var(--text-secondary);
  font-size: 0.875rem;
}

.toast-close {
  background: none;
  border: none;
  color: var(--text-secondary);
  cursor: pointer;
  font-size: 1.25rem;
  padding: 0;
  line-height: 1;
}

/* =============================================================================
   LOADING STATES
   ============================================================================= */

.spinner {
  display: inline-block;
  width: 20px;
  height: 20px;
  border: 3px solid var(--bg-tertiary);
  border-top-color: var(--accent-primary);
  border-radius: 50%;
  animation: spin 0.8s linear infinite;
}

@keyframes spin {
  to { transform: rotate(360deg); }
}

.spinner-lg {
  width: 40px;
  height: 40px;
  border-width: 4px;
}

.loading-overlay {
  position: fixed;
  top: 0;
  left: 0;
  right: 0;
  bottom: 0;
  background-color: rgba(0, 0, 0, 0.5);
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 9999;
}

/* =============================================================================
   AUTHENTICATION PAGES
   ============================================================================= */

.auth-container {
  min-height: 100vh;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: var(--spacing-lg);
  background: linear-gradient(135deg, var(--bg-secondary) 0%, var(--bg-primary) 100%);
}

.auth-card {
  width: 100%;
  max-width: 420px;
  background-color: var(--bg-elevated);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-lg);
  padding: var(--spacing-2xl);
}

.auth-header {
  text-align: center;
  margin-bottom: var(--spacing-xl);
}

.auth-title {
  font-size: 2rem;
  font-weight: 600;
  margin-bottom: var(--spacing-sm);
}

.auth-subtitle {
  color: var(--text-secondary);
  font-size: 0.9375rem;
}

.auth-divider {
  display: flex;
  align-items: center;
  text-align: center;
  margin: var(--spacing-xl) 0;
}

.auth-divider::before,
.auth-divider::after {
  content: '';
  flex: 1;
  border-bottom: 1px solid var(--border-color);
}

.auth-divider span {
  padding: 0 var(--spacing-md);
  color: var(--text-secondary);
  font-size: 0.875rem;
}

/* =============================================================================
   UTILITIES
   ============================================================================= */

.text-center { text-align: center; }
.text-left { text-align: left; }
.text-right { text-align: right; }

.text-primary { color: var(--text-primary); }
.text-secondary { color: var(--text-secondary); }
.text-tertiary { color: var(--text-tertiary); }
.text-success { color: var(--success); }
.text-warning { color: var(--warning); }
.text-danger { color: var(--danger); }

.mt-0 { margin-top: 0; }
.mt-1 { margin-top: var(--spacing-sm); }
.mt-2 { margin-top: var(--spacing-md); }
.mt-3 { margin-top: var(--spacing-lg); }
.mt-4 { margin-top: var(--spacing-xl); }

.mb-0 { margin-bottom: 0; }
.mb-1 { margin-bottom: var(--spacing-sm); }
.mb-2 { margin-bottom: var(--spacing-md); }
.mb-3 { margin-bottom: var(--spacing-lg); }
.mb-4 { margin-bottom: var(--spacing-xl); }

.d-none { display: none; }
.d-block { display: block; }
.d-flex { display: flex; }
.d-inline { display: inline; }
.d-inline-block { display: inline-block; }

.flex-column { flex-direction: column; }
.flex-row { flex-direction: row; }
.align-center { align-items: center; }
.justify-center { justify-content: center; }
.justify-between { justify-content: space-between; }
.gap-1 { gap: var(--spacing-sm); }
.gap-2 { gap: var(--spacing-md); }
.gap-3 { gap: var(--spacing-lg); }

/* =============================================================================
   RESPONSIVE DESIGN
   ============================================================================= */

@media (max-width: 768px) {
  html {
    font-size: 14px;
  }
  
  .navbar-container {
    flex-wrap: nowrap;
    gap: var(--spacing-sm);
  }
  
  .navbar-toggle {
    display: block;
  }
  
  .navbar-nav {
    display: none;
    width: 100%;
    flex-direction: column;
    padding: var(--spacing-lg) 0;
    flex-wrap: nowrap;
    width: auto;
    min-width: 0;
    flex: 1;
  }
  
  .navbar-nav.active {
    display: flex;
  }
  
  .navbar-nav a {
    width: 100%;
    padding: var(--spacing-md);
  }
  
  .container {
    padding: 0 var(--spacing-md);
  }
  
  .card {
    padding: var(--spacing-md);
  }
  
  .auth-card {
    padding: var(--spacing-xl);
  }
  
  .toast-container {
    left: var(--spacing-md);
    right: var(--spacing-md);
    max-width: none;
  }
}

@media (max-width: 480px) {
  h1 { font-size: 2rem; }
  h2 { font-size: 1.5rem; }
  h3 { font-size: 1.25rem; }
  
  .auth-title {
    font-size: 1.5rem;
  }
}

/* =============================================================================
   SSAI KPI CHIPS
   ============================================================================= */

.kpi-chip {
  min-width: 110px;
  padding: 0.7rem 1rem;
  border-radius: 0.75rem;
  background: var(--bg-secondary);
  color: var(--text-primary);
  display: inline-flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.6rem;
  border: 1px solid var(--border-color);
  transition: all var(--transition-fast);
  cursor: pointer;
}

.kpi-chip:hover {
  background: var(--bg-tertiary);
  border-color: var(--border-hover);
}

.kpi-chip span {
  font-size: 0.875rem;
  color: var(--text-secondary);
}

.kpi-chip strong {
  font-size: 1.125rem;
  font-weight: 600;
}

/* =============================================================================
   LEADS TABLE
   ============================================================================= */

.leads-table {
  width: 100%;
  border-collapse: collapse;
  margin-top: var(--spacing-lg);
}

.leads-table thead {
  background-color: var(--bg-secondary);
}

.leads-table th {
  text-align: left;
  padding: var(--spacing-md);
  font-weight: 600;
  color: var(--text-secondary);
  font-size: 0.875rem;
  text-transform: uppercase;
  letter-spacing: 0.5px;
}

.leads-table td {
  padding: var(--spacing-md);
  border-top: 1px solid var(--border-color);
}

.leads-table tbody tr {
  transition: background-color var(--transition-fast);
}

.leads-table tbody tr:hover {
  background-color: var(--bg-secondary);
}

/* =============================================================================
   DRAWER (SIDE PANEL)
   ============================================================================= */

.drawer {
  position: fixed;
  inset: 0 0 0 auto;
  width: 420px;
  max-width: 90vw;
  background: var(--bg-elevated);
  border-left: 1px solid var(--border-color);
  transform: translateX(100%);
  transition: transform var(--transition-normal);
  z-index: 1001;
  box-shadow: var(--shadow-lg);
}

.drawer.open {
  transform: translateX(0);
}

.drawer-overlay {
  position: fixed;
  inset: 0;
  background: rgba(0, 0, 0, 0.5);
  opacity: 0;
  visibility: hidden;
  transition: opacity var(--transition-normal), visibility var(--transition-normal);
  z-index: 1000;
}

.drawer-overlay.open {
  opacity: 1;
  visibility: visible;
}

/* =============================================================================
   MODAL
   ============================================================================= */

.modal-overlay {
  position: fixed;
  inset: 0;
  background: rgba(0, 0, 0, 0.5);
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 2000;
  padding: var(--spacing-lg);
}

.modal-content {
  background: var(--bg-elevated);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-lg);
  max-width: 500px;
  width: 100%;
  max-height: 90vh;
  overflow-y: auto;
}

.modal-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: var(--spacing-lg);
  border-bottom: 1px solid var(--border-color);
}

.modal-header h3 {
  margin: 0;
  font-size: 1.25rem;
  font-weight: 600;
}

.modal-close {
  background: none;
  border: none;
  font-size: 1.5rem;
  color: var(--text-secondary);
  cursor: pointer;
  padding: 0;
  line-height: 1;
  transition: color var(--transition-fast);
}

.modal-close:hover {
  color: var(--text-primary);
}

.modal-body {
  padding: var(--spacing-lg);
}

.modal-footer {
  display: flex;
  justify-content: flex-end;
  gap: var(--spacing-md);
  margin-top: var(--spacing-lg);
}

/* =============================================================================
   TOAST ACTION BUTTON
   ============================================================================= */

.toast-action {
  margin-top: var(--spacing-xs);
  padding: var(--spacing-xs) var(--spacing-sm);
  background: var(--accent-primary);
  color: white;
  border: none;
  border-radius: var(--radius-sm);
  font-size: 0.75rem;
  font-weight: 600;
  cursor: pointer;
  transition: background var(--transition-fast);
}

.toast-action:hover {
  background: var(--accent-hover);
}

/* =============================================================================
   VOICE KPI METRICS
   ============================================================================= */

.kpi-metric {
  text-align: center;
  padding: var(--spacing-lg);
  background: var(--bg-secondary);
  border-radius: var(--radius-md);
  transition: all var(--transition-fast);
}

.kpi-metric:hover {
  background: var(--bg-tertiary);
  cursor: help;
}

.kpi-value {
  font-size: 2rem;
  font-weight: 600;
  color: var(--text-primary);
  margin-bottom: var(--spacing-sm);
}

.kpi-label {
  font-size: 0.875rem;
  color: var(--text-secondary);
  text-transform: uppercase;
  letter-spacing: 0.5px;
}

/* =============================================================================
   TRANSCRIPT MODAL
   ============================================================================= */

.modal {
  position: fixed;
  inset: 0;
  z-index: 9999;
  display: flex;
  align-items: center;
  justify-content: center;
}

.modal-overlay {
  position: absolute;
  inset: 0;
  background: rgba(0, 0, 0, 0.7);
  backdrop-filter: blur(4px);
}

.modal-content {
  position: relative;
  width: 90%;
  max-width: 600px;
  max-height: 80vh;
  background: var(--bg-elevated);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-lg);
  display: flex;
  flex-direction: column;
  overflow: hidden;
}

.modal-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: var(--spacing-lg);
  border-bottom: 1px solid var(--border-color);
}

.modal-header h3 {
  margin: 0;
  font-size: 1.25rem;
}

.modal-close {
  background: none;
  border: none;
  font-size: 1.5rem;
  color: var(--text-secondary);
  cursor: pointer;
  padding: 0;
  width: 32px;
  height: 32px;
  display: flex;
  align-items: center;
  justify-content: center;
  border-radius: var(--radius-sm);
  transition: all var(--transition-fast);
}

.modal-close:hover {
  background: var(--bg-secondary);
  color: var(--text-primary);
}

.modal-body {
  padding: var(--spacing-lg);
  overflow-y: auto;
}

.transcript-section {
  margin-bottom: var(--spacing-xl);
}

.transcript-section h4 {
  font-size: 0.875rem;
  text-transform: uppercase;
  color: var(--text-secondary);
  margin-bottom: var(--spacing-md);
  letter-spacing: 0.5px;
}

.intent-badge {
  display: inline-block;
  padding: var(--spacing-sm) var(--spacing-md);
  background: var(--accent-primary);
  color: white;
  border-radius: var(--radius-sm);
  font-size: 0.875rem;
  font-weight: 500;
}

.transcript-list {
  display: flex;
  flex-direction: column;
  gap: var(--spacing-md);
}

.transcript-msg {
  padding: var(--spacing-md);
  border-radius: var(--radius-md);
  background: var(--bg-secondary);
  line-height: 1.6;
}

/* =============================================================================
   OPERATIONAL HEALTH
   ============================================================================= */

.health-grid {
  display: flex;
  flex-direction: column;
  gap: var(--spacing-md);
}

.health-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: var(--spacing-md);
  background: var(--bg-secondary);
  border-radius: var(--radius-sm);
}

.health-label {
  font-weight: 500;
  color: var(--text-primary);
}

.health-status {
  display: flex;
  align-items: center;
  gap: var(--spacing-sm);
}

.health-indicator {
  font-size: 1.25rem;
}

.health-detail {
  font-size: 0.875rem;
  color: var(--text-secondary);
}

/* =============================================================================
   DELINQUENCY OUTREACH STYLES
   ============================================================================= */

/* CSV Upload Zone */
.csv-upload-zone {
  border: 2px dashed var(--border-color);
  border-radius: var(--radius-md);
  padding: var(--spacing-xl);
  text-align: center;
  background-color: var(--bg-secondary);
  transition: all var(--transition-fast);
  cursor: pointer;
  margin-bottom: var(--spacing-lg);
}

.csv-upload-zone:hover,
.csv-upload-zone.drag-over {
  border-color: var(--accent-primary);
  background-color: var(--bg-tertiary);
}

.csv-upload-zone input[type="file"] {
  display: none;
}

.upload-icon {
  font-size: 2.5rem;
  margin-bottom: var(--spacing-sm);
  opacity: 0.6;
}

.upload-text {
  color: var(--text-secondary);
  font-size: 0.9375rem;
}

.upload-button {
  margin-top: var(--spacing-md);
}

/* Column Mapping Grid */
.column-mapping-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
  gap: var(--spacing-md);
  margin: var(--spacing-lg) 0;
}

.column-mapping-item {
  display: flex;
  flex-direction: column;
  gap: var(--spacing-xs);
}

.column-mapping-item label {
  font-size: 0.875rem;
  font-weight: 500;
  color: var(--text-secondary);
}

/* Preview Table */
.preview-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 0.875rem;
  margin: var(--spacing-lg) 0;
}

.preview-table th {
  background-color: var(--bg-secondary);
  padding: var(--spacing-sm) var(--spacing-md);
  text-align: left;
  font-weight: 600;
  color: var(--text-secondary);
  font-size: 0.8125rem;
  border-bottom: 1px solid var(--border-color);
}

.preview-table td {
  padding: var(--spacing-sm) var(--spacing-md);
  border-bottom: 1px solid var(--border-color);
}

.preview-table tbody tr:hover {
  background-color: var(--bg-secondary);
}

/* Outcome Badge */
.outcome-badge {
  display: inline-block;
  padding: var(--spacing-xs) var(--spacing-sm);
  border-radius: var(--radius-sm);
  font-size: 0.75rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.5px;
}

.outcome-badge.completed {
  background-color: rgba(52, 199, 89, 0.15);
  color: var(--success);
}

.outcome-badge.sms-sent {
  background-color: rgba(0, 122, 255, 0.15);
  color: var(--accent-primary);
}

.outcome-badge.voicemail {
  background-color: rgba(255, 149, 0, 0.15);
  color: var(--warning);
}

.outcome-badge.no-answer {
  background-color: rgba(142, 142, 147, 0.15);
  color: var(--text-secondary);
}

.outcome-badge.error {
  background-color: rgba(255, 59, 48, 0.15);
  color: var(--danger);
}

.outcome-badge.queued,
.outcome-badge.calling {
  background-color: rgba(0, 122, 255, 0.15);
  color: var(--accent-primary);
  animation: pulse 2s infinite;
}

@keyframes pulse {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.6; }
}

/* Validation Warning */
.validation-warning {
  display: flex;
  align-items: center;
  gap: var(--spacing-sm);
  padding: var(--spacing-sm) var(--spacing-md);
  background-color: rgba(255, 149, 0, 0.1);
  border-left: 3px solid var(--warning);
  border-radius: var(--radius-sm);
  color: var(--warning);
  font-size: 0.875rem;
  margin: var(--spacing-sm) 0;
}

.validation-warning-icon {
  font-size: 1.2rem;
}

/* Settings Panel */
.settings-panel {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
  gap: var(--spacing-lg);
  margin: var(--spacing-lg) 0;
  padding: var(--spacing-lg);
  background-color: var(--bg-secondary);
  border-radius: var(--radius-md);
}

.setting-item {
  display: flex;
  flex-direction: column;
  gap: var(--spacing-sm);
}

.setting-label {
  display: flex;
  align-items: center;
  gap: var(--spacing-sm);
  font-size: 0.875rem;
  font-weight: 500;
  color: var(--text-primary);
}

.setting-help {
  font-size: 0.8125rem;
  color: var(--text-secondary);
  line-height: 1.4;
}

.tooltip-icon {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 16px;
  height: 16px;
  border-radius: 50%;
  background-color: var(--border-color);
  color: var(--text-secondary);
  font-size: 0.75rem;
  cursor: help;
  position: relative;
}

.tooltip-icon:hover::after {
  content: attr(data-tooltip);
  position: absolute;
  bottom: 100%;
  left: 50%;
  transform: translateX(-50%);
  margin-bottom: 8px;
  padding: var(--spacing-sm) var(--spacing-md);
  background-color: var(--bg-elevated);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-sm);
  box-shadow: var(--shadow-md);
  white-space: nowrap;
  font-size: 0.8125rem;
  color: var(--text-primary);
  z-index: 1000;
  pointer-events: none;
}

/* Campaign Results */
.campaign-status {
  display: flex;
  align-items: center;
  gap: var(--spacing-md);
  padding: var(--spacing-md);
  background-color: var(--bg-secondary);
  border-radius: var(--radius-md);
  margin: var(--spacing-lg) 0;
}

.campaign-status-indicator {
  width: 12px;
  height: 12px;
  border-radius: 50%;
  background-color: var(--success);
  animation: pulse 2s infinite;
}

.campaign-status-text {
  flex: 1;
  font-size: 0.9375rem;
  color: var(--text-primary);
}

/* Phone Masking */
.phone-masked {
  font-family: 'Courier New', monospace;
  color: var(--text-secondary);
}

/* Transcript Modal */
.transcript-modal {
  max-width: 700px;
}

.transcript-container {
  max-height: 400px;
  overflow-y: auto;
  padding: var(--spacing-md);
}

.transcript-message {
  display: flex;
  gap: var(--spacing-md);
  margin-bottom: var(--spacing-md);
  padding: var(--spacing-md);
  border-radius: var(--radius-md);
}

.transcript-message.ai {
  background-color: var(--bg-secondary);
}

.transcript-message.tenant {
  background-color: rgba(0, 122, 255, 0.1);
}

.transcript-speaker {
  font-weight: 600;
  font-size: 0.875rem;
  color: var(--text-secondary);
  min-width: 60px;
}

.transcript-content {
  flex: 1;
}

.transcript-text {
  color: var(--text-primary);
  line-height: 1.5;
}

.transcript-time {
  font-size: 0.75rem;
  color: var(--text-tertiary);
  margin-top: var(--spacing-xs);
}

/* Audio Player */
.audio-player {
  display: flex;
  align-items: center;
  gap: var(--spacing-md);
  padding: var(--spacing-md);
  background-color: var(--bg-secondary);
  border-radius: var(--radius-md);
  margin-bottom: var(--spacing-md);
}

.audio-player audio {
  flex: 1;
  height: 32px;
}

/* =============================================================================
   RESPONSIVE - MOBILE & TABLET
   ============================================================================= */

@media (max-width: 768px) {
  .kpi-value {
    font-size: 1.5rem;
  }
  
  .health-row {
    flex-direction: column;
    align-items: flex-start;
    gap: var(--spacing-xs);
  }
  
  .modal-content {
    width: 95%;
    max-height: 90vh;
  }
}